Refund policy

We have a 14-day return policy, which means you have 14 days after your order is delivered to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@linaandlune.com.

If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs for standard returns, including returns due to a change of mind or preference. If an item is confirmed by Lina & Lune to have arrived damaged, defective, or incorrect, we will provide an appropriate resolution at no additional cost to the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@linaandlune.com. 

Damages and issues 

Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged, defective, or if you receive the wrong item. To evaluate a claim, we may require photos of the item, its original packaging, and the shipping box. Damage and defect claims are reviewed on a case-by-case basis. If we determine that an item arrived damaged, defective, or incorrect, we will provide an appropriate resolution, which may include a replacement, refund, or prepaid return shipping label. Lina & Lune is not responsible for damage that occurs after delivery due to misuse, accidental damage, improper handling, or normal wear and tear.

Exceptions / non-returnable items Certain items cannot be returned, including custom or personalized products, gift cards, and items marked as final sale. We also cannot accept returns on items that have been used, altered, damaged after delivery, or returned without their original packaging.

Please contact us if you have questions about whether a specific item is eligible for return.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will issue your refund to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@linaandlune.com.