Returns & Refunds
We hope you love your Lina & Lune find, but we understand that sometimes something just isn’t quite right.
Returns
We accept eligible returns requested within 14 days of delivery. Items must be unused, in their original condition, and returned with their original packaging.
To request a return, please contact us before sending your item back. Returns sent without first contacting us may not be accepted.
Return Shipping
For returns due to a change of mind, incorrect size/style selection, or other customer preference, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and photos of the item and packaging. We’ll work with you to make it right.
Refunds
Once an approved return is received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.
Non-Returnable Items
Items marked final sale cannot be returned unless they arrive damaged, defective, or incorrect.
Questions about a return? Please contact us through our Contact Us page. We’re happy to help.